Back to school for ludlowthompson staff

ludlowthompson working alongside National Federation of Property Professionals to offer even better customer service

ludlowthompson is a firm believer in investing in excellent customer service, supporting its staff through top industry-recognised qualifications.

All employees working in Ludlowthompson’s letting team now join a specially designed and delivered National Federation of Property Professionals (NFoPP) programme, aiming to achieve the Level 3 qualification for letting agents within the first year of joining ludlowthompson.  Along with the staff in ludlowthompson’s centralised property management team, they follow a tough four month programme, taking four exams.

The Level 3 qualification is the minimum standard for all ludlowthompson's Lettings Managers, giving tenants and landlords confidence that each and every office is properly grounded in best practice in residential letting.  

This professionalism and commitment to high standards ensures that ludlowthompson meets City Hall’s London Rental Standard seal of approval.

ludlowthompson is making a similar investment in the quality of its residential sales teams.  All sales managers are currently following a training programme for a qualification developed with the National Association of Estate Agents. 

Learning at ludlowthompson does not stop with industry qualifications.  Many senior staff have also obtained Chartered Management Institute qualifications, even MBAs.  Staff welcome the learning and career development opportunities that ludlowthompson offers, keeping them motivated and delivering levels of service of which ludlowthompson is proud.