ludlowthompson wins Gold: independent customer service awards, Allagents 2012

ludlowthompson has walked away with a clutch of 21 awards at the Allagents Estate and Letting Agent Awards 2012.

ludlowthompson lived up to its title of ‘London’s Letting Agent’ by landing the title of ‘Best London Letting Agent Firm - Gold' and 'Best UK Letting Agent Firm - Gold'. It also was awarded 'Best London Estate Agent Firm - Gold' and 'Best London Transparent Estate Agent Firm - Gold.'

Stephen Ludlow, Chairman of ludlowthompson, says "It’s an enormous honour to be voted the best letting agent in London. It's important to note that these awards are not internal industry awards, but external and independent awards as voted for by the consumer. People need to be able to trust reviews, and so prefer independent review websites to reading testimonials on an agents own website.

The awards are a round up of the results of reviews left at Allagents over the past 12 months. Much of our business comes from recommendation and these rewards reflect that."  

The AllAgents Awards are voted for by customers and consumers at the Allagents website, which encourages 'transparency' among estate agents, by inviting customers to share both negative and positive reviews on the Allagent platform as opposed to only publishing reviews on agents own websites. In this way consumers are able to compare and contrast the services from different estate agents as perceived by the customers as opposed to the promises of marketing blurb. Allagents gives the ability to search on individual branch and service performance e.g. lettings or sales. It is also possible to filter customer reviews by type e.g. Sales (as a Buyer), Sales (as a Vendor), Lettings (as a Landlord), Lettings (as a Tenant).

In addition to its other awards, ludlowthompson has been awarded two key transparency awards: 'Best Transparent Letting Agent in the UK - Gold’ and 'Best London Transparent Estate Agent - Gold.'
 
Stephen Ludlow says: "We have long been advocates of the AllAgents principle, and strongly believe in the value of transparency. Having a forum for clients to freely express their opinions about the service they have received is enormously important for the industry. It can only raise standards across the board.

"AllAgents is a great service, as it allows tenants, landlords, buyers and sellers to make an informed choice about the firms they deal with, and it also shows agencies the areas in which they need to improve."

ludlowthompson was achieved 10 Gold medals and a variety of other 'best branch' awards across its 10 Lettings & Sales estate agency Offices in London.
 
Says Stephen Ludlow: "It’s great to see the hard work done by all our ludlowthompson Offices over the last year recognised by the AllAgents Awards. We feel that customer service is what truly sets ludlowthompson apart from its competitors. We are grateful to our customers for being kind enough to share their views online at Allagents."