New research highlights importance of knowledgeable, friendly staff to majority of sellers
- 23rd October 2017
- Selling Property News
87% of motivated house sellers feel that when choosing an estate agent, rapport with staff in local branch office is key to maximum performance
New data from the Homeowner’s Association (HOA) shows that 87% of house sellers say rapport with branch staff, in locally-based offices, is a key consideration when choosing an estate agency to sell their property.
52% of sellers also visit the estate agent they are looking to use before they go through the process of deciding on an agent to sell with.
The study confirms what ludlowthompson already knows and puts into practice, and that is the importance of using estate agents with local branches. Sellers prefer to get the best advice, face-to-face from a trusted adviser, rather than using online-only agents.
ludlowthompson offers a ‘clicks and bricks’ package combining the best of both worlds - the benefits of local branches with knowledgeable staff, with industry-leading online services marketing platforms and communication systems.
One such tool ludlowthompson has that is key for sellers is the ‘My Account’ feedback system, that helps those with little time on their hands to ensure there is full transparency for viewings. It is a virtual property dashboard designed to complement the service of your knowledgeable consultant, with all the information sellers need available 24/7.
Stephen Ludlow, Chairman of ludlowthompson, says: “Building rapport with friendly staff who have extensive area knowledge in local offices is vital for sellers looking to get the best possible price for their property. It’s about offering a combined service of local offices and online benefits."
Here is a selection of reviews about selling a property with ludlowthompson and our amazing agents on the allAgents website:
"This is the second family house you've sold for me...you've been wonderful both times: professional, communicative, friendly and with a sense of humour. Thanks for everything, guys." Greg, Tooting
"Craig and the team at ludlowthompson were efficient and helpful throughout the sale of our flat. Aaron and Piotr who did the majority of the viewings were friendly and positive and worked hard to get as many people around as possible. We were also impressed with the service from offer to completion when we encountered delays in the chain above us. Craig repeatedly chased various people to get things moving which was really helpful." Charlotte, Finsbury Park
"I was delighted with the result achieved from using Kirsty Mullen at ludlowthompson Oval. We achieved a quick sale, for a price that I was happy with, in a very difficult market!" Phil, Oval
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