Our Letting Reviews & Ratings
The best ways to look for a service is through recommendations, we publish our customers’ feedback so you can see what others think about us.
Our business revolves around the requirements of our customers and never the other way round: we move people not property - it’s why customers love us. But don’t take our word for it, here’s what other people say about ludlowthompson.
Featured Letting Reviews
Michael is very professional and prompt when it comes to communication. I have a busy schedule with not so normal hours and really needed somebody I could rely on to give me updates whenever they were needed. He kept me informed throughout the process and was always available / would get back to me via e-mail or phone as soon as he was able to. I think this is key when it comes to any good business relationship.More
Joanna has always answered my calls or returned them very quickly. She is very polite and friendly on the phone and always sounds very keen to resolve any issues I may have. She has been most competent in helping me deal with a couple of issues involving my tenents. I have been most satisfied with her service as my property manager!
Overall, a friendly and professional service, delivered smoothly and efficiently. Our property was rented in good time, with our target rent achieved. There was just a minor hiccup due to unforeseen circumstances with tenants, but this was rectified immediately and no time was wasted. Jacob was our main contact and he was friendly, courteous and approachable throughout, and we felt well looked after at a time when it we really needed it! My wife and I are very grateful!
Michael is very professional and prompt when it comes to communication. I have a busy schedule with not so normal hours and really needed somebody I could rely on to give me updates whenever they were needed. He kept me informed throughout the process and was always available / would get back to me via e-mail or phone as soon as he was able to. I think this is key when it comes to any good business relationship.
Stephen has quickly found us suitable tenants and let the flat which has hugely helped to limit the void period. He is very knowledgeable, helpful and always responds in a professional manner.
Bhavik is an excellent Agent. Bring a new landlord is quite daunting and finding the right agent to lead you through the process is difficult. So much jargon and so many procedures to follow. I am glad to say that Bhavik is a god send. We have kept up conversation on my property as a rental for 2 years and each time that we touch based he was polite, not push and professional. When I finally bit the bullet and decide to rent. Bhavik lead me through the process and gave me the clear explanations and directions. When I needed to discuss things Bhavik made time for me and helped wherever possible to ensure that I understood and could continue with confidence. He went out of his way to ensure that any difficulties where resolved as quickly and painlessly as possible, He worked quickly and efficiently with little fuss and delivered what he promised to do at the beginning of the engagement. Thanks so much!
Graham was a thorough professional to deal with. His assistance went above and beyond what I expected of him during a tenant eviction. He was extremely communicative and friendly and kept me fully informed of what was to come - there were no surprises and what was a difficult situation ended quite well in the end. Thanks very much Graham!
As a landlord who is not based in London, I highly recommend Jibby and the whole team at the Oval office at Ludlow Thompson. They have given me a great service for several years now, from finding suitable tenants and negotiating with them, to managing the property, to going above and beyond anything I'd expect to help with tenant changeover periods; and always offer excellent advice and support. Thank you, all! 5 star service, and very much appreciated!
Mohamed did a Great job from the marketing process up to when the tenant moved in. Vey responsive- would recommend strongly.
Given me excellent customer service throughout the process of letting my property, from start to finish. Pro-active, kept me informed of progress.
We had an excellent service from Bhavik from the Finsbury Park Branch who made sure the process was very smooth and found me really good tenants.
Steve worked hard and got me the top price and a long tenancy. I am very happy and would definitely use them again.
Michael was extremely professional and helpful, he was clear in his advice and instructions regarding the process of letting the property.
I've dealt with Fabian in the past. He is always diligent, keen, polite, professional and a pleasure to work with.
Jake has again overseen a quick and painless relet of my flat. He has responded quickly to all my questions and has been a pleasure to do business with. I will happily use LT City and Docklands branch going forward
Beatrice is one of the most personable agents I have dealt with, yet she is incredibly professional and very knowledgeable about the housing market she specialises in - this is a perfect combination. Bea is a pleasure to work with and I am very grateful for all the extra time she has given me in helping align my property portfolio. She is a real credit to Ludlow Thompson.
As Property Manager for my property, Zair has responded to a range of issues in a most polite & professional way - following up, giving me feedback, & taking appropriate action, with much appreciated attention to detail. Zair demonstrates excellent communication skills, which means so much when you are liaising with someone at a distance.
This in NOT your average agency. They arrive on time, looking smart and bringing a folder of information pertaining to your property/area, details of similar properties in the vicinity and what rental they achieved; and evidence of their considerable credentials. My agent Nicola had been with the company for over 4 years (with the previous agency I was with, I NEVER saw the same agent twice). This smart woman oozes knowledge and clearly loves what she does. My feeling was that this is more than a business transaction for the agency, but also forming relationships with their client. She got my business, and throughout the process was always able to sort out problems at immediate notice, with minimal effort. She and her colleague Jibby gave me total confidence. Two more flats will be coming their way as soon as they become available.
Mackenzie has been very prompt and very helpful in dealing with all my queries. She is polite and always willing to help.
Jacob has been excellent. He is responsive, detail-orientated and did an exceptional job of managing the other parties involved. I have been very happy with his work and look forward to instructing him on another flat for rent soon.
Excellent support since taking over the management of this property for me. Strong proactive communication which is really important as I work abroad.
Conscientious and thoroughly competent. Kept us up to date even if it meant staying late at the office. Recommended without reservation.
The property was rented within 48 hours and Bhavik made sure the void period was minimal. I would recommend the agency to any landlords.