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COVID-19 Secure Operating Practices

JANUARY 2021 UPDATE

Following the Prime Ministers announcement of a third national lockdown, we are proud to be one of the exceptions to leaving home and to remain open for business. Through supporting labour mobility, stimulating investment and fulfilling so many needs and aspirations the housing market is a key building block for economic recovery.

We recognise the high degree of trust placed on us, as well as the wider industry, to operate safely and follow the rigorous COVID-19 secure practices in order to ensure the safety of our customers and colleagues.

The following are the activities allowed by the Government to continue in connection with the purchase, sale, letting or rental of a residential property, and the COVID-19 Secure Operating Practices we have put in place to address them:

• Visiting estate or letting agents, developer sales offices or show homes
Our offices are open for our customers, however you must book an appointment to see us in person, so we can ensure social distancing and time for cleaning between appointments. Before the appointment you will be asked a series of questions as part of a risk assessment before the appointment can be confirmed. When visiting one of our offices you will be asked to wear a face covering and check in for Test and Trace purposes.

• Viewing residential properties to look for a property to buy or to rent
We are encouraging applicants to view properties virtually in the first instance, and to facilitate this we are providing video based viewings wherever possible. However you can still view a property in person and can book a viewing via the normal channels. After booking the viewing you will be asked a series of questions as part of a risk assessment before the viewing can be confirmed.

At the viewing social distancing must be maintained at all times, and in order to do this the number of people should be limited, with no children or vulnerable adults in attendance. We also ask that the current residents vacate the property during any viewings. Our teams are all equipped with PPE equipment including face masks and gloves and will be travelling to appointments on foot or using their own vehicle to avoid public transport. We ask you to ensure you are wearing a face covering during your visit and whilst within the premises.

• Preparing a residential property to move in; moving house;
All the necessary steps to enable you to move house, whether buying or renting are allowed by the Government and will be supported by ludlowthompson wherever needed.

• Visiting a residential property to undertake any activities required for the rental or sale of that property
Similarly to viewings we are encouraging virtual or telephone appraisals in the first instance however we are still able to visit your property and carry out a valuation in person. You can book a valuation online or by calling your local office.

At the valuation appointment social distancing must be maintained at all times, and in order to do this the number of people should be limited, with no children or vulnerable adults in attendance. Our teams are all equipped with PPE equipment including face masks and gloves to help protect you and your loved ones.

For ongoing rental agreements, our Property Management team is available and ready to answer any queries regarding your property as usual, and we will continue to ensure our out of hours 24/7 Emergency Repairs hotline is able to preserve tenants’ safety and welfare around the clock. Repairs and necessary maintenance work are still being carried out where COVID-19 secure practices permit.

If you have any questions please do not hesitate to get in touch with a member of the team and they will be happy to advise you. You can find the Government advice on home moving during the coronavirus (COVID-19) outbreak here.

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Customers always informed, they’re always in the know. We don’t have to be chased.

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TRUST

Honouring the trust placed in us to manage our customers’ homes and investments. Doing what we promised and never misleading.

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MAXIMUM PERFORMANCE

PRIORITY VIEWING BOOKER FOR BUSY CUSTOMERS

A quick and convenient way to arrange a property viewing online 24/7. 1000’s viewings arranged online by Customers every year.

LARGE CHOICE OF PROPERTY

Our 1 Million strong database of Londoners means we can offer our customers the widest choice of property and potential purchasers and tenants.

MARKETING MUSCLE

Our properties are listed on 20 plus property portals including both the market top two Zoopla and Rightmove.

CONVENIENT LATE NIGHT VIEWINGS

75% of our viewings happen outside traditional 9-5 working hours. We’re open late most weekdays until 7pm and all day Saturday, so customers can view property at their convenience.

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MAXIMUM COMMUNICATION

  • ONLINE ‘MY ACCOUNT’ FOR 24/7 INFORMATION


    Your ‘My Account’ gives you access day or night to everything to do with your sale, let, purchase or tenancy. Including marketing activity, appointment diary, viewing feedback, email and text alerts when important documents are uploaded.

    About the My LT Account

  • WEEKLY UPDATES FROM YOUR MANAGER OR PERSONAL PROPERTY CONSULTANT


    You will have your Manager’s mobile number for direct access. Both your personal property consultant and your manager are always accessible.

  • WE’RE OPEN LATE


    Communicate when and how it’s convenient for you, even outside normal working hours until 7pm weekday.

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    You’re always in the know with our instant text and email Property Alerts!

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MAXIMUM TRUST

Over 1000 5 star google reviews
TOP 5 UK RANKED AGENT

We received over 1000 5 Star Google reviews in 2019. We are currently a top 5 UK ranked agent with 6200 positive reviews and rising, on the ‘All agents’ industry-leading customer review site. We believe in listening to our customers and publishing our service ratings. All our customer reviews are published. We don’t cherry pick the best responses. 

Over 27 years experience

With over 27 years in the industry and over 150,000 customer moves you’re in experienced hands.

Professional Standards & Training

Our attention to professional training means we can offer the best advice and service. All our people are on motivating long-term incentives. We are one of the original members of industry watchdogs and subscribe to the highest industry codes of practice set down.

Customer Reviews

  • Danielle made it easy to renew the tenancy deposit for our property in London. I wanted to say thanks as it makes a big difference being able to handle these matters smoothly. May '20

    A de Silva
    4th June 2020

  • The advice was good, the communications prompt and relevant. I would definitely recommend this estate agent and in particular Natalie, who was always polite, and understood our needs- June 2020

    M Glanowski
    10th June 2020

  • I put my property on the market with another agent and I didn't get any offers after 5 months. Conor contacted me one day, he was super professional, eager for the business and very driven so I gave him the opportunity to sell my property. The team did not disappoint, in fact they managed to get me a buyer in less than 2 months and when that buyer pulled out at the last minute they secured a new buyer within a week....I have just completed on my property and it's thanks to the team at LT, especially Conor who was brilliant but also they continued to be positive and proactive even during the Covid 19 pandemic, the team have secured a great result and I am very happy.

    E Colthorpe
    17th June 2020

  • Fabian, Meron and Jesse have worked very hard on our renting our flat. They were extremely patient and tolerant with all my questions and concerns. They provided very honest and genuine feedback on the property and great recommendations. They always showed that they respected our decisions and prioritised our requirements which demonstrated great professionalism in this industry. We greatly appreciated their hard work.

    Hannah Le
    17th June 2020

  • Really pleased with the service we had when selling our property with the Bow team, they were attentive, provided realistic feedback which helped manage our expectations, always contactable even out of hours and during the holiday period, they also pushed the process along when getting held up and dragged out by the solicitors. Would recommend to all my friends and family when selling or purchasing in the area.

    Dan Hunn
    17th June 2020

  • As a landlord I am very pleased with Kern and his team for the letting process. Specifically, I am impressed with the following:1. Correct rental pricing and access to quality tenants for the area. 2. Clarity, friendliness and responsiveness in communication. 3. A generally helpful and "can do" attitude. Willingness to listen.

    Michelle Xue
    17th June 2020

  • My recent flat sale.. made me realise for the first time what immense value an estate agent adds to the process from accepting an offer through to completion. Conor was incredible in pushing through a complex long-winded sale over several months, liaising with conveyancers and keeping everyone informed. A great service overall that feels different to other estate agents where support can sometimes end at the point of an offer being accepted. Highly recommend the whole Tooting team! April 20

    Duncan Walsh
    17th June 2020

  • Such a great company for selling .....especially they have been around for years.I was assisted today by Richard Pedley.. and I must say how friendly, professional, experienced and amazing personality he was today while viewing a property in SW8.Always good to find people like Richard to put your life in ease especially when it comes to a big decision like purchasing a property nowadays.Highly recommend

    Oscar
    17th June 2020

  • Highly recommend, in particular Molly from the property management team who is fantastic at her job - very thorough and is able to answer any question you might have. April '20

    Rob J
    17th June 2020

  • Jacob was extremely helpful and also very knowledgeable. He was able to help me find tenants very quickly during the difficult Covid-19 season. I'm thoroughly thankful for his expertise and customer care he showed towards me June 20

    JB property Ventures
    1st July 2020

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