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COVID-19 Secure Operating Practices

JANUARY 2021 UPDATE

Following the Prime Ministers announcement of a third national lockdown, we are proud to be one of the exceptions to leaving home and to remain open for business. Through supporting labour mobility, stimulating investment and fulfilling so many needs and aspirations the housing market is a key building block for economic recovery.

We recognise the high degree of trust placed on us, as well as the wider industry, to operate safely and follow the rigorous COVID-19 secure practices in order to ensure the safety of our customers and colleagues.

The following are the activities allowed by the Government to continue in connection with the purchase, sale, letting or rental of a residential property, and the COVID-19 Secure Operating Practices we have put in place to address them:

• Visiting estate or letting agents, developer sales offices or show homes
Our offices are open for our customers, however you must book an appointment to see us in person, so we can ensure social distancing and time for cleaning between appointments. Before the appointment you will be asked a series of questions as part of a risk assessment before the appointment can be confirmed. When visiting one of our offices you will be asked to wear a face covering and check in for Test and Trace purposes.

• Viewing residential properties to look for a property to buy or to rent
We are encouraging applicants to view properties virtually in the first instance, and to facilitate this we are providing video based viewings wherever possible. However you can still view a property in person and can book a viewing via the normal channels. After booking the viewing you will be asked a series of questions as part of a risk assessment before the viewing can be confirmed.

At the viewing social distancing must be maintained at all times, and in order to do this the number of people should be limited, with no children or vulnerable adults in attendance. We also ask that the current residents vacate the property during any viewings. Our teams are all equipped with PPE equipment including face masks and gloves and will be travelling to appointments on foot or using their own vehicle to avoid public transport. We ask you to ensure you are wearing a face covering during your visit and whilst within the premises.

• Preparing a residential property to move in; moving house;
All the necessary steps to enable you to move house, whether buying or renting are allowed by the Government and will be supported by ludlowthompson wherever needed.

• Visiting a residential property to undertake any activities required for the rental or sale of that property
Similarly to viewings we are encouraging virtual or telephone appraisals in the first instance however we are still able to visit your property and carry out a valuation in person. You can book a valuation online or by calling your local office.

At the valuation appointment social distancing must be maintained at all times, and in order to do this the number of people should be limited, with no children or vulnerable adults in attendance. Our teams are all equipped with PPE equipment including face masks and gloves to help protect you and your loved ones.

For ongoing rental agreements, our Property Management team is available and ready to answer any queries regarding your property as usual, and we will continue to ensure our out of hours 24/7 Emergency Repairs hotline is able to preserve tenants’ safety and welfare around the clock. Repairs and necessary maintenance work are still being carried out where COVID-19 secure practices permit.

If you have any questions please do not hesitate to get in touch with a member of the team and they will be happy to advise you. You can find the Government advice on home moving during the coronavirus (COVID-19) outbreak here.

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PERFORMANCE

Always doing our very best and getting the very best outcome for our customers- never just a transaction.

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COMMUNICATION

Customers always informed, they’re always in the know. We don’t have to be chased.

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TRUST

Honouring the trust placed in us to manage our customers’ homes and investments. Doing what we promised and never misleading.

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MAXIMUM PERFORMANCE

PRIORITY VIEWING BOOKER FOR BUSY CUSTOMERS

A quick and convenient way to arrange a property viewing online 24/7. 1000’s viewings arranged online by Customers every year.

LARGE CHOICE OF PROPERTY

Our 1 Million strong database of Londoners means we can offer our customers the widest choice of property and potential purchasers and tenants.

MARKETING MUSCLE

Our properties are listed on 20 plus property portals including both the market top two Zoopla and Rightmove.

CONVENIENT LATE NIGHT VIEWINGS

75% of our viewings happen outside traditional 9-5 working hours. We’re open late most weekdays until 7pm and all day Saturday, so customers can view property at their convenience.

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MAXIMUM COMMUNICATION

  • ONLINE ‘MY ACCOUNT’ FOR 24/7 INFORMATION


    Your ‘My Account’ gives you access day or night to everything to do with your sale, let, purchase or tenancy. Including marketing activity, appointment diary, viewing feedback, email and text alerts when important documents are uploaded.

    About the My LT Account

  • WEEKLY UPDATES FROM YOUR MANAGER OR PERSONAL PROPERTY CONSULTANT


    You will have your Manager’s mobile number for direct access. Both your personal property consultant and your manager are always accessible.

  • WE’RE OPEN LATE


    Communicate when and how it’s convenient for you, even outside normal working hours until 7pm weekday.

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    You’re always in the know with our instant text and email Property Alerts!

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MAXIMUM TRUST

Over 1000 5 star google reviews
TOP 5 UK RANKED AGENT

We received over 1000 5 Star Google reviews in 2019. We are currently a top 5 UK ranked agent with 6200 positive reviews and rising, on the ‘All agents’ industry-leading customer review site. We believe in listening to our customers and publishing our service ratings. All our customer reviews are published. We don’t cherry pick the best responses. 

Over 27 years experience

With over 27 years in the industry and over 150,000 customer moves you’re in experienced hands.

Professional Standards & Training

Our attention to professional training means we can offer the best advice and service. All our people are on motivating long-term incentives. We are one of the original members of industry watchdogs and subscribe to the highest industry codes of practice set down.

Customer Reviews

  • Kirsty and Mark were both amazingly responsive, personable and helpful throughout our sales process. I would highly recommend- Genevieve, January 2021 (Google Review)

    Genevieve Hall
    28th January 2021

  • The Oval team was extremely helpful, provided us with expert advice and great guidance. They helped to contribute to a stress-free and fluid transaction. Highly recommend.- Annie, January 2021 (Google review)

    Annie Styler
    28th January 2021

  • Thank you to Adam Fry, Olivia Haines (Olivia sold my house within 24 hrs of going live because she is so focused and determined) and to Mark Williams and everybody else at the Oval office. I am so grateful to you all for your hard work and making the sale as painless as possible (I still got stressed but you all helped me).- Adam, December 2020 (Google review)

    Adam Craig
    28th January 2021

  • It was a pleasure appointing Ludlowthompson, they dealt with everything very professionally, special thanks to Emma Nettleingam the sales manager, thank you for being patient and selling my house for me. Also a special thank you to Natalie Grazioli for being very polite , friendly and professional at all times, being there for us throughout the process.- Nancy, December 2020 (Google review)

    Nancy Miah
    28th January 2021

  • Gerard assisted me in the process of putting my house on the market. It has been an extremely stressful time with the global pandemic and we were anxious about selling during this time, but Gerard was fantastic and helped us through these fears and provided a seamless service. Lucy, December 2020 (Trustpilot)

    Lucy Couldon
    28th January 2021

  • Great guidance and counsel every step of the way selling my flat. Professional, efficient and great service. I wouldn't have managed it without Terence Cunningham and Roy Stewart helping me every step of the way. Thank you so much guys!- Bethal, January 2021 (Google review)

    Bethal
    28th January 2021

  • Myself and my housemate recently rented a flat with Lola, and she was so incredibly helpful and responsive. It’s been a breeze renting with her and I couldn’t recommend her service highly enough.- Kerry, January 2021 (Google review)

    Kerry Norman
    28th January 2021

  • We had a great viewing around a property, Chris was really friendly and helpful showing us all the different features of the place and I felt really safe with the various COVID precautions in place. Chris was really clear in explaining the letting process too so made us feel like we were in good hands! - Yvee, January 2021 (Google review)


    28th January 2021

  • Jonathan has been a great help throughout our property purchase. Very responsive to phone calls and emails, always happy to pass on a question to the seller or their solicitors, and generally just professional and friendly all round. Definitely recommend Jonathan, and Ludlow Thompson! All in all the experience has been much less stressful than we thought it would be as first-time buyers- Paris, December 2020 (Google review)

    Paris
    28th January 2021

  • The estate agent I bought my flat through, Jessica Kodjovi, was excellent - pushing to maintain momentum through the initial stages of the sale process.- Henry, January 2021 (Google review)

    Henry
    28th January 2021

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