OF AN AGENT
AS HARD AS ME
Performance that proves we generate more applicants to maximise offers & minimise risk.More
Our communication is maximised with a personal Property Consultant plus online services.More
SOME OF THE HIGHEST LEVEL OF TENANT APPLICANT NUMBERS IN THE MARKET
Our marketing generated nearly 50,000 letting applicants in 2016. We achieved this by delivering over 1 million emails and thousands of texts to our database each month.
LATE NIGHT VIEWINGS
81% of our viewings happen outside traditional 9-5 hours - that’s because the best tenants often work long hours. We’re open late most weekdays until 8pm and all day Saturdays so that tenants can view your property at their convenience.
MAXIMUM TENANT CHOICE FROM OUR 600,000 PLUS DATABASE
We have been collecting tenant data for over 10 years. With such high applicant levels our tenant referencing can afford to be amongst the most thorough in the market.
PRIORITY VIEWING BOOKER FOR BUSY TENANTS
A quick and convenient way to arrange a property viewing online 24/7. Over 5,000 letting viewings arranged online by our customers in 2016.
Your property is listed on 20 plus property portals including both the market top two Zoopla and Rightmove.
ONLINE ‘MY ACCOUNT’ FOR 24/7 INFORMATION
Your ‘My Account’ gives you access day or night to everything to do with your property, including marketing activity, viewing feedback, email and text alerts when rent statements and important documents are uploaded.
WEEKLY UPDATES FROM YOUR LETTING MANAGER
You will have your Letting Manager’s mobile number for direct access. Your Letting Manager is always accessible & gives you weekly updates by telephone.
WE’RE OPEN LATE
Offices open late until 8pm weekdays (Mon-Thurs). Our Property Management Centre opens to 7pm and Saturday mornings. Communicate when and how it’s convenient for you.
24/7 LANDLORD & EMERGENCY REPAIRS HOT LINE
Allows your Tenant to report an urgent repair and for you to access our Property Management Centre any time of the day or night.
UK’S NO.1 RANKED AGENT
We are currently the UK’s highest ranked agent with 5,500 positive reviews and rising, on the ‘All agents’ industry-leading customer review site. We believe in listening to our customers and publishing our service ratings. All our customer reviews are published. We don’t cherry pick the best responses.
Over 24 years experience
With over 24 years in the industry and over 120,000 customer moves you’re in experienced hands.
Professional Standards & Training
Our attention to professional training means we can offer the best advice and service. All our people are on motivating long-term incentives. We are one of the original members of industry watchdogs and subscribe to the highest industry codes of practice set down.
MINIMUM RISK AND MAXIMUM GUARANTEE
Unlike our major competitors we can underwrite your tenancy with our own in-house warranty. Such is the confidence in the quality of our tenant selection we can offer a comprehensive warranty in the rare event things don’t go to plan.
Always shown willingness to help and resolve the issues straight away. Respectful and professional I am happy to recommend to my friends.
Very responsive. And a great help especially when the times get tough. Pleasure to work with. Friendly over email and phone
Very helpful and gave great assistance, would certainly use again in the near future. Worked well with both parties to get things over the line.
We've been working with Michael Rourke for some years now, and each time he has been very professional, efficient and courteous - we can totally recommend him.
Neel and Sophie were there for me every step of the way during the marketing process, signing the lease and after the tenant movde in. Everything was explained clearly and if I needed anything from either of them they were always available. They were able to organise viewings around my schedule and provided superb support when a tenant was found as well.
- TPOS (The property Ombudsman) Sales
- NAEA ( National Association of Estate Agents )
- ARLA ( Association of Residential Letting Agents )
- Investors In People | Gold
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