Agencies must prove their track-record to draw in buyers
- 13th November 2013
- Buying Property News
Independent review sites are great for helping buyers work out which agents offer the best service.
Buying a first investment property or a dream home can be a daunting experience for anyone. One way to ensure the process runs as smoothly as possible is by building up a strong relationship with an agency with a solid track-record in sales and a good reputation for quality of service.
This is particularly important for buy-to-let investors who may prefer to go through one agent who can handle the whole process from start to finish – from purchase through to lettings and property management. They may not have the time or inclination to be put on every agent’s mailing lists as prospective owner-occupiers tend to do.
But how can a buyer determine which agency will give them the best customer service and choice of properties?
Independent review sites such as AllAgents are a useful way for a buyer to read up about the service offered by different agencies and get a feel for how active they are in the marketplace. Through reading testimonials from past customers about their experience, prospective buy-to-let investors and owner-occupiers can compare agencies in their local area and make an informed decision about whose books to go on.
Reviews posted on these sites are not controlled by the agencies themselves, meaning they have no power over what reviews are made on this site.
Stephen Ludlow, Chairman at ludlowthompson, says: “Any agency on the market can claim to offer great value and excellent service, but what really distinguishes a great agency is one which can prove its track record.
“By checking reviews of an agency on websites such as AllAgents, buyers can read through genuine experiences of previous customers – whether good or bad – and decide which agency they want to go through when buying their property.”
All ten of ludlowthompson’s offices have reviews on AllAgents. Here are some reviews we have received over the last few months:
- “The guys at ludlowthompson helped me find a property at very short notice and made sure the property was up to scratch when we moved in. Professional and well-mannered team.”
- “Overall I was extremely pleased with the service received. The property was let quickly and the rental achieved was ahead of expectation. Throughout communication was very good and professional. I would certainly recommend Ludlows, and in particular Ali, to others (and have).”
- “Very responsive and proactive team who made every effort to complete the process as swiftly as possible, I would definitely use their services again.”
Any agency on the market can claim to offer great value and excellent service, but what really distinguishes a great agency is one which can prove its track record.
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